Refund policy

At Paragon, customer satisfaction is our top priority. We aim to ensure that all two-wheeler parts sold on our website meet your expectations. If you are not fully satisfied with your purchase, we’re here to help.

Returns

• Returns are accepted within 3 days of product delivery.

• The item must be unused, in its original condition, and in the original packaging.

• Proof of purchase (invoice or order number) is required for all returns.

Non-returnable items:

• Used or damaged parts due to incorrect installation

• Customized or special-order items

• Electrical parts once unpacked or installed

Old Model Vehicle Accessories Policy

• Our old model vehicles accessories are non-cancellable , non-refundable , and non-returnable , regardless of wheather the order is placed through cash on delivery (COD) or prepaid payment methods.
• However , in the rare event of a manufacturing defect or damage during transit , we will offer a replacement of the product after proper verification . 

Refunds

• Once we receive and inspect the returned item, we will notify you of the refund status.

• If approved, the refund will be processed to your original method of payment within 7–10 business days.

• Shipping charges are non-refundable.

Exchange Policy

• We offer exchange only for defective or wrongly delivered products.

• To request an exchange, email us within 48 hours of delivery with order details and product images.

How to Initiate a Return or Refund

Please email us at paragon.accessoriespvtltd@gmail.com with the following:

• Order ID

• Product Name

• Reason for return/refund

• Clear photos (if applicable)

Our team will guide you through the next steps.

Note:

Paragon reserves the right to deny returns or refunds if the returned item does not meet our policy conditions.